Returns & Exchanges

At OMF, we want you to feel completely at home with your purchase; if you are not satisfied, you can return or exchange eligible items within 30 days of delivery. All returned furniture must be in its original condition and packaging to ensure a smooth refund process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare for Pickup

Repackage your items securely in their original boxes; for large furniture pieces, our team will contact you to schedule a professional curbside collection.

3

Inspection and Processing

Once your items arrive back at our warehouse, our quality control team will inspect the goods to ensure they meet our return condition standards.

4

Receive Your Refund

After approval, your refund will be processed back to your original payment method within 5 to 7 business days, minus any applicable shipping or restocking fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing